Should a tenant have any problems or queries they are able to contact the company directly. They can use whichever method they find most convenient including telephone, fax and email. Having made these complaints Castleline Ltd will book an appointment and strive to rectify the problems as soon as possible.

These complaints can be regarding problems with the property or with social issues, where our team will take the any details required and pass them onto the relevant authorities.

As tenant, you are obliged to act in a responsible manner, not causing a nuisance or disturbance to the neighbours. You will also be required to pay bill(s), service charge(s) and also to adhere to the conditions of the tenancy agreement.